Question 1

How does Metefy use my metro card for item recovery?

Accepted Answer

Metefy allows you to link your metro card's unique number to your secure online profile. If you lose an item with your linked card (e.g., a wallet), finders can enter this number on Metefy.com. Finder can contact the owner via our inbuild messaging system or contact on X/twitter.

Question 2

What are Metefy Tokens and how do they work?

Accepted Answer

Metefy Tokens are 12 digit unique token users get in metefy kit, you can attach metefy token stickers to any valuable item (laptops, keys, bags). Each token has a unique ID. When a finder enters the metefy token on Metefy.com, our system connects them with you securely, similar to the metro card process.

Question 3

Is my personal information safe and private with Metefy?

Accepted Answer

Absolutely. Privacy is a cornerstone of Metefy. Finders never see your direct contact information (phone, email) unless you choose to share it during your conversation. All initial communication happens through our secure, anonymous messaging system. We only store the information necessary to facilitate recovery.

Question 4

What if the finder doesn't have internet access?

Accepted Answer

Our Metefy stickers and tokens include clear instructions and the website Metefy.com. While internet access is needed for the lookup, the widespread availability of smartphones makes this generally accessible. We are also exploring offline reporting options for specific institutional partners.

Question 5

How much does it cost to use Metefy?

Accepted Answer

Linking your metro card is completely free! For broader protection, our Metefy Kits (containing tokens and stickers) are available for a one-time purchase – currently at ₹179. There are no recurring subscription fees for our core recovery service.

Question 6

Can I protect multiple items with one account?

Accepted Answer

NO! Your Metefy account allows you to link only one metro card and register only one Metefy token, but you just need one metefy token to apply on multiple items.

Question 7

What kind of items are typically recovered using Metefy?

Accepted Answer

Users have successfully recovered a wide range of items, including wallets with metro cards, laptops, mobile phones, keys, bags, and even water bottles. Anything you can attach a Metefy token to or that carries your linked metro card can be made recoverable.

Question 8

Does Metefy operate only in specific cities or regions?

Accepted Answer

While our metro card linking feature is focused on areas with partner transit systems, Metefy Tokens work globally. Anyone, anywhere in the world, who finds an item with a Metefy token can use our website to connect with the owner.

Your Questions, Answered