Refund Policy

1. Eligibility for Refunds

We want you to be satisfied with your purchase. If you are not, you may request a refund within 14 days of receiving your Metefy Kit, provided the kit is unused and in its original packaging. Please include proof of purchase.

2. Non-Refundable Items

• Used, damaged, or incomplete Metefy Kits
• Digital services, subscriptions, or downloadable products
• Items returned more than 14 days after delivery

3. Refund Process

• Email support@metefy.com with your order details and reason for return
• We will provide you with a return shipping address and instructions
• Ship the kit back to us in its original condition and packaging
• Once received and inspected, refunds are processed within 7 business days
• Refunds are issued to your original payment method

4. Late or Missing Refunds

If you haven't received a refund after 10 business days from our confirmation, please check your bank account and contact your payment provider. If issues persist, contact us at support@metefy.com.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us with details and photos of the defect or damage.

6. Contact

Questions about refunds or returns? Email support@metefy.com.